Dear Kim, Bill and the Bella Team, WOW, is the first word that comes to mind with our new home. We are so happy and proud of our lovely new home. We must have looked at so many builders and designs prior to walking into the Bella display homes and talked to Brendan. We sat down with a list of requirements and budget expectations,and with-in moments we had a design on paper that was exactly what we wanted. The pricing was with-in our reach and a couple of technical changes later we signed up for an exciting new adventure. During the construction of our house we had been lucky enough to be living close to the house site, which made watching the process very easy. As we could see the various coming and goings of the tradesmen, we gauged the quality of workmanship and materials being used. This also allowed the opportunity to engage with the workers as they performed the required tasks. It was comforting to hear from pretty much all of the contractors that they have been working with Bella for many, many years, up to in some cases almost 10 years. This was comforting to know, as it not only indicated the importance of the commitment from Kim and Bill to keep good contractors, it also indicated to me that they are genuine and committed to loyalty and quality. The long term relationship with their contractors means everyone knows what is expected, and this shows in the building and finished home. I have to say here, the finish you see in the display homes, **IS** the quality and finish you will see in your home. The fittings and finishing are fantastic; to be honest we cannot fault them. Prior to handover the smallest of marks or imperfections are noted and repaired. We have built twice before using other builders, and by far Bella is the best. The finish, the quality of workmanship, the accessories used (no plastic floor waste), quality PC items, Kim and her colour recommendations, and the list goes on. Truly great value for your money, nothing feels or looks cheap as with other builders. Kim, Bill, and the whole team are truly wonderful to deal with. They do really want you to have a home to be proud of.  Communication at every level is amazing, yes a family operated business, and this enhances the operation, and team environment.  We have had the most wonderful time with this building of our new home, that much so we have made a new friend with Kim, thank you. I know this sound a bit over the top, but if you wish to ask me in person I will tell you the same thing, we are just so over the top happy with the home Bella having built for us. I will even be happy to show people through our beautiful home and answer any questions about our experiences. Kim has our contact details if required. With the warmest of thanks, Brian and Sue Deveson.